Tuesday, November 24, 2015

The Systems Engineering Challenge - How to Resolve Conflict

Problem background:
A UAS is to be designed for precision crop-dusting. In the middle of the design process, the system is found to be overweight.
  • Two subsystems – 1) Guidance, Navigation & Control [flying correctly] and 2) Payload delivery [spraying correctly] have attempted to save costs by purchasing off-the-shelf hardware, rather than a custom design, resulting in both going over their originally allotted weight budgets. Each team has suggested that the OTHER team reduce weight to compensate.
  • The UAS will not be able to carry sufficient weight to spread the specified (Marketing has already talked this up to customers) amount of fertilizer over the specified area without cutting into the fuel margin. The safety engineers are uncomfortable with the idea of changing the fuel margin at all.
What are your considerations? What are your priorities? What do you think about the future prospects for the “next generation, enhanced” version of the system as a result of your approach?

Having never fulfilled the systems engineering position, I’m unsure what kind of power or authority the systems engineer would possess. However, from my experience in the military, I would take a very forward and up-front approach to solving the problem. I would delegate and hold people accountable to their task responsibility as well as their team responsibility.

I believe it’s clear in this scenario that a few bottom-line system requirements have been established. These bottom-line requirements must be met in order to satisfy the needs of the customer, and ultimately win the contract. In other words, keep your eye on the finish line (Ryen, 2008). The first requirement is the amount of fertilizer that will be spread and the other is the amount of fuel that will be carried. Without satisfying the fertilizer issue, there won’t be any customers, thus nullifying the contract. The fuel issue is an issue of safety. In aviation, safety is paramount to the successful operation of any aircraft. Without optimal safety practices, laws, public perception, and customer support will be impossible to satisfy. Therefore, the amount of fertilizer cannot be reduced and the amount of fuel cannot be reduced. Those are the higher priorities. Logically, that means that either the Guidance, Navigation, and Control (GNC) team or the Payload Delivery team must change their design to accommodate for the added weight.

As the systems engineer I would tell the GNC team and the Payload Delivery team to both reduce weight, in whatever way possible. Of course, I would offer solutions and suggestions, but I will never do another’s job for them simply because they are too stubborn to compromise. Some of those solutions might be to use lighter material in the structures of each system. Because they were using off-the-shelf products are they fully utilizing all structural weight saving options? For example, could the GNC team use aluminum? Might the Payload Delivery team be able to use a polyester impregnated fiberglass as the tank for the payload, thus reducing weight? Both options might increase cost; however, it’s unlikely the cost would be so significant as to put the project over-budget. Ultimately, one or both of the teams must give, even if it means slightly increased cost and slightly lowering profit margins. At the end of the day, securing the customer’s satisfaction is the ultimate priority – without it, nobody gets paid.

In the processes for future aircraft, I would begin by establishing the expectation noted above. Yet, the blame cannot completely fall with the teams for this mid-design hiccup. Ultimately boundaries and limitations on weight, design, and function should have been clearly stated by the systems engineer before the teams embarked on accomplishing their tasks. For example, in a future project perhaps the GNC team would be given a maximum weight of 300 pounds and the Payload Delivery team a max weight of 100 pounds. With these thresholds established, no time, effort, and money would be wasted as energies are kept within the bounds established by the limitations. For future projects, that process of clearly defining limitations would effectively reduce or even eliminate collisions between different teams in designing the system.

Reference

Ryen, E. (2008, March 1). Overview of the system engineering process. Retrieved from             https://www.dot.nd.gov/divisions/maintenance/docs/OverviewOfSEA.pdf

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